Fasecor d.o.o.

Fasecor d.o.o. is rated 3 out of 5 in the category information technology and services. Read and write reviews about Fasecor d.o.o.. Fasecor is the only central european provider of corCare CEM (customer experience management) solutions for big and medium B2C companies. We specialize in the vertiacal markets such as Banking, Insurance, Telecommunications and Energy providers, wherever customer care is of primary concern. Our expertise is the application of "Magic moments", key customer care events, that have great impact on customer's perception of the service provider. Understanding these value moments along with CEM solution, employee elevation and optimised complaint processes guarantee excelent customer satisfaction and consequetly stable revenue inflow. Aligning companies interest along these value moments drives the organisational change towards more responsive and understanding relationship with the customer. The benefit of applying emotional inteligence in everydays customer interaction can leave a lasting positive impression on customers and even convert them to advocates of companies interests. These is by far the cheapest way of expanding the business and have enourmous impact on customer retention and churn. There are other positive side effects of our solution - a transparent view on the market demands, company response times, SLA, hr needs and cost control. And not to mention Basel II, Solvency and ISO compliance, with revision track and separation of duties. Act today. A customer with a problem is your biggest opportunity!